Privacy Notice

We at Love & Co value your privacy and believe that it is our responsibility to protect your personal information by properly managing it. The privacy practices of this policy are in compliance with the Personal Data Protection Act 2010 (PDPA) in Malaysia.

This Privacy Policy explains how Love & Co manages your personal information. It includes details of how we collect, record, use, store, hold, transfer and disclose your personal information.

By visiting Love & Co website or by providing us with your personal data whether through website, enquiry, membership forms or by any other means whatsoever, you accept and consent to the terms of this Privacy Policy.

1. CONSENT & DATA COLLECTION

The terms “Personal Data” and “Personal Information” include any form of information we collect that identifies you, or from which you are reasonably identifiable. Personal data is collected either through the stores, enquiry and membership forms, online, media, including Love & Co website or when you make any purchase transaction with us. Information collected can include but is not limited to name, contact details, demographic information, preferences and payment details if a transaction is carried out.

The provision of personal data by you to us such as your name, email address, contact details, credit card and such other information may be indicated by Love & Co as compulsory or obligatory in order for Love & Co to perform relevant Purposes, as stated in the following section. Love & Co may not be able to perform such Purposes if you fail to supply your personal information.

2. PURPOSE(S)

Such personal data will be collected, used, and/or processed by Love & Co for any purpose(s) of:

VIP membership registration, verification and entitlement to membership privileges
Customer account registration and access on Love & Co website
Personalisation of content on Love & Co website
Product reservations
Product service & repair
Customer enquiries and requests
Customer service purposes
Notifications on new showrooms, events, offers, products and services
Participation in events, contests and lucky draws

3. DISCLOSURE OF INFORMATION

Your personal data may be disclosed by Love & Co to third party service providers or agents (whether in Malaysia or wherever such service providers are sited) for one or more of the above Purposes, as such third party service providers or agents, if engaged by Love & Co, would be processing the customer’s personal data for Love & Co, for one or more of the above Purposes.

These service providers are subject to confidentiality obligations and will only use the personal information to perform the necessary function and not for any other purposes.

We do not rent or sell your personal information to third parties for their marketing purposes without your explicit consent.

4. ACCESSING, CORRECTING, AND AMENDING YOUR PERSONAL DATA

Where applicable, reasonable steps are taken by us to verify the accuracy of your personal information received at the point of collection. However, please note that you are primarily responsible and liable for the accuracy and completion of all personal information submitted by you.

You may access, review, correct, and amend your personal data by updating your profile with us. If you have provided your personal data through our website, stores, enquiry or membership forms, you may request the correction or amendment of your personal data by contacting our customer service department. Love & Co may comply with your request to access, amend or delete your personal data, to the extent required by law.

5. RETENTION OF INFORMATION

Your personal data will be retained for as long as it is necessary to fulfill the purposes for which it is collected or for business or legal purposes, or in accordance with applicable laws.

Deletion of your account with us does not automatically delete all personal data about you. If you choose to request that we delete all personal data together with the deletion of your account and unsubscribe from our mailing list, please contact us at infomy@love-and-co.com. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain records of your personal data.

Please allow 14 working days for your request to be processed.

6. CONFIDENTIALITY AND SECURITY

Love & Co has appropriate technical, administrative and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification and disposal of your personal information. Internal procedures are also put in place requiring our employees and data processors to respect the confidentiality of any personal information held by us.

7. POLICY ON TELEPHONE NUMBERS REGISTERED WITH THE DNC REGISTRY

Unsolicited telemarketing messages will not be sent to your telephone numbers if they are registered under the Do-Not-Call Registry (“DNC Registry”), unless we have your clear and unambiguous consent to do so. However, we may continue to contact you at the telephone numbers provided to us in the limited circumstances allowed under the DNC Registry even though you have registered these telephone numbers with the DNC Registry. If you do not wish to continue receiving such messages, please email us at dpo@love-and-co.com.

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